The engineer

(For the context of this post, see the three previous posts.)

Yesterday evening, I received a further phone call from Zen, this time to arrange a time when an engineer could visit. We agreed a morning visit for the next day (today) in the morning. As is usual in such cases, they could say only that he would arrive between 8 am and 1 pm.

This morning, then, I rose bright and early to be ready by 8 am. Needless to say, the doorbell did not ring at 8 am or, indeed, for some time after that.

At 9:23 I received a text from Openreach: “Our engineer Joe [mobile number] has your job and will call you before working on your task [URL]”. The URL leads to a website with a diagram showing progress of the “task”:


As you can see, at that point it was standing only at “Engineer Allocated”.

At 10:29, the engineer rang to say he would arrive in about 20 minutes. He was right on time!

There then followed an hour during which the engineer performed tests and then made numerous phone calks to various agencies including Zen. This ended with him departing to the exchange to do some work there. He would then phone me to know whether I could now connect to the Internet. If so, the job would be complete; if not, he would have to come back here again.

Whatever the engineer did at the exchange did not produce the hoped-for result. At just after 1 pm he was back with me, saying that it was now thought there a problem with the router itself. After some more tests and attempts to obtain a result, done in consultation over the phone with Zen, work stopped as no further progress could be made today.

That of course leaves us without an Internet connection (apart from our iPhone hotspots) for another day. I received a call during the work from the Zen person, R, who called on Monday and he said he will call me again later today. Perhaps I can then discuss with him a way forward out of this apparent impasse.

About SilverTiger

I live in Islington with my partner, "Tigger". I blog about our life and our travels, using my own photos for illustration.
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2 Responses to The engineer

  1. Sir Jack Tiverty says:

    This reminds me of a previous issue. After exhausting all other options, I replaced the power adapter to the router. Admittedly, I had been using the one from my previous router which was already conveniently wired in to my plug socket. But it seemed to be working with all lights on (except the internet light) and the power adapter was the correct type of plug and voltage, so I didn’t think it would be an issue. I could even remote into it to check the settings. Only when I used the new power adapter did the internet light suddenly come on! Hopefully your issue will be sorted soon. I think using mobile internet, their network traffic management systems prioritise streaming connections (UDP etc) over HTTP and FTP so I understand how this could be an issue for desktop use. I guess they do this as it could be annoying for somebody watching YouTube on the bus outside to be buffered while you were uploading your excellent blog!


    • SilverTiger says:

      Thanks for the compliment 🙂

      Yes, running Internet on the PC from the mobile is not ideal but it has to do while the main connection is down. It’s better than nothing.

      There’s no indication that the problem will be solved any time soon.


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