(For the context of this post, see the previous two posts.)
By late afternoon, the outage suffered by Zen seemed have have been dealt with though any hopes that with the return of service the new router would start working proved futile. “No Internet Connection” continued to be the mantra of the day.
Once again, I called Zen support. I found myself at number 7 in the queue but hung on grimly. My patience was rewarded when, at 4:36 pm, a human answered the phone. That phone call was to last 1 hour and 15 minutes.
Having checked that I had indeed set up the router properly, using the cables supplied, the support person had me log on to the router and go into the settings. There ensued a long session during which I alternated sitting at the computer changing settings in the router with dashing across to the router to check what it was doing, to press buttons or to unplug and plug in cables. I will not bore you by explaining in detail what we did. Suffice it to say that we did it not once but several times and that each attempt ended in failure.
At the end of the hour and a quarter the verdict was that it would need an egineer to call at the flat and deal with the recalcitrant router hands-on. I await a phone call or email informing me of the time of the visit, which will probably occur tomorrow.
It’s disappointing that the day has ended without a resolution of the problem. I am not allowing myself to be optimistic about tomorrow, either. Let’s just wait and see.
In the meantime, we can access the Internet by using our iPhone hotspots so we are not cut off. (You wouldn’t want to see my mobile phone bill, though!)
I await with interest the final outcome of this strange saga.