Setting up the router

As explained in my previous post, I was expecting delivery of a new router from our Internet service provider, Zen. The package was timed to arrive between 11:29 and 12:29 and it did indeed reach me within that hour.

I opened the box and carefully took out the router, the cables and other bits together with the all-important instruction sheet.

The FRITZ!Box 7530
The FRITZ!Box 7530

As you can see from the above picture, the router is a FRITZ!Box 7530. Perhaps that means something to the technobuffs among you but to me it is just a name and number.

While I would never describe myself as a techical whizz, I do reckon that I can follow simple instructions and the instructions that came with the router were simple indeed. They included diagrams showing the different cables with their names and the different ports of the router, also named.

There was a “microfilter”, a small device that plugs into the telephone socket and has two ports, one for the telephone and the other for the router’s DSL cable. I plugged it in and attached the phone and the DSL cable.

Next is to plug the other end of the of the DSL cable into the router (“The first port on the left,” said the instructions, helpfully).

Now plug the power cable into the power socket and its other end into the router. (It goes into the only round socket on the router so no chance of mistakes there!)

“Now go and make a cup ot tea,” said the instructions. Pardon? I read it again: yes, I was definitely instructed to go and make a cup of tea! This is so that I will leave the router alone for the 5 to 10 minutes that it needs to set itself up and call Zen.

I didn’t actually make a cup of tea as I was too excited to find out if the thing worked. I did, though, wait for 10 minutes before proceeding.

Having made sure that the Power/DSL light and the WLAN lights are showing, open the computer’s wifi window, look for the item “FRTIZ!Box 7530” and click on it. A window opens for you to type in the 20-digit passcode. I did so and clicked “Next”.

“Connected,” said the PC. However, you should not believe everything the computer tells you and this was a case in point for when I clicked on an URL in my browser… nothing happened. Firefox remained ominously quiet for a while and then flashed up the message “Sorry, that page cannot be found”.

I tried seversal times, all to no avail and then I thought to test the connection on my phone. I typed in the 20-digit passcode and… nothing. After a while, though, the iPhone did display a helpful message: in orange characters, this read “No Internet Connection”.

At this point, I decided that there was but one thing left to do: phone Zen. Doing so revealed what I hope is the source of the problem: before even putting me through to a human, Zen’s recorded voice informed me that there was a general outage and all services were down. All being well, then, my router’s failure to connect me to the Internet is not a problem with the router itself or my ineptitude, but caused by the outage. When I did manage to speak to a human, she suggested I call again if I could not connect by late afternoon.

At the time of writing (3:21 pm) there is still “No Internet Connection” and I am left in the awkward position of not knowing whether the failure to connect is owing to the outage or to some problem at my end.

I will post a further note when the matter is finally resolved.

About SilverTiger

I live in Islington with my partner, "Tigger". I blog about our life and our travels, using my own photos for illustration.
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