As I was on my way to meet Tigger from work this afternoon, my phone bing-bonged, announcing the arrival of an email. Guess who it was from. After nearly two weeks, it was Travelodge customer (dis)service replying to my urgent email. I could hardly credit it and would have understood better if they had not replied at all.
What sayings of wisdom were contained in the email? They explained what I had already found out for myself, namely that the famous charges were temporary, that my card had not been debited and that no room had been reserved. Whatever else was in the email, there was nothing resembling an apology.
I will leave to your imagination the tone and content of my message back to them. I will just say that I compared their abominable treatment of me with the excellent service that I received from Premier Inn and that the word “abominable” occurred.
I will never again have anything to do with the wretched outfit that goes by the name of Travelodge.